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Kerala Office

NullBugs Technologies Pvt. Ltd.
2nd Floor, TechPark Square,
Infopark Campus, Kakkanad,
Kochi, Kerala — 682 042
Mon – Sat  |  9:00 AM – 6:00 PM IST

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Kerala Support Desk: 7 AM – 10 PM, All Days

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Kochi Global HQ

Central Kerala Operations Hub

IST (UTC+5:30)

MG Road, Ernakulam
Kochi, Kerala 682016, India

Reception Desk: +91 99479 77067

Visitor Hours: Mon - Fri, 9 AM - 5 PM

Directions & Visitor Landmarks

  • Inside Infopark Campus, Kakkanad — Gate 2 Entry
  • 5 minutes from Jawaharlal Nehru Stadium Metro Station
  • Visitor parking available inside campus
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North Kerala Zone

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